School of EPS: Current Staff & Students

EPS Current Students and Staff

Frequently Asked Questions list

For up to date information about EPS IT facilities, please see the EPS IT pages on the HW Intranet.

Old information


This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.


How do I ... ?

1.   How do I make my Outlook Contacts appear when sending an email

  • Go to the "Tools" menu & then select "E-mail Accounts..."
  • Select "Add a new Directory or address book"
  • Click on Next and then select Additional address book
  • Click on next and you'll then be prompted to restart Outlook 2003

After restarting click on the 'Folder list' button (bottom LHS of main Outlook 2003 window) and then right click on the 'Contacts' icon at the top left of the tree view. Select the 'Properties' item in the popup menu and then click on the Outlook Address book tab. You can then choose to have your personal contacts displayed as an Outlook Address Book

2.   Origin is asking me for license details - what do I need to enter?

  • You need to enter in the field where Origin asks you about the license server
    and leave the TCP/IP field blank!
Back to Top


Where can I find ... ?

For simple problems with the more common Microsoft applications (e.g. Word, Excel etc) then you can get some help for your question or problem by using the built in Help system. To use this with any Microsoft Application, just press the F1 function key.

Back to Top


Why doesn't ... ?

I can’t see all the application in Application Installer


This is a known problem which we trying to resolve via Novell technical support.

For the moment the fix is to reboot your PC, and wait a least 2 mins *after* the CTRL+ALT+DEL screen appears.

Back to Top


What is ... ?

Watch this space!

Back to Top


When is ... ?

When is the best time to switch off a workstation?
Never! You should always leave your workstation's Base Unit switched on, but always log out when you leave at the end of the working day. It is okay to turn off the monitor.

Back to Top